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Terms and Conditions

TERMS OF SERVICE

IMPORTANT TERMS FOR STEAK KING

  • Availability of Offers: All Steak King offers are available exclusively online at our website (https://steak-king.com) while stocks last.

  • Pick-Up:

    • Available only at our Wong Chuk Hang store.
    • A minimum spend of HK$500 is required for the pick-up service.
    • Customers must arrange pick-up within the specified time.
    • We do not provide delivery or extended storage for these items. If we are unable to contact you and the deadline is missed, your items will be discarded.

  • Delivery:

    • Free delivery is available for orders HK$1,000 and above.
    • For orders below HK$1,000, the delivery fee is HK$75 for Hong Kong Island and HK$85 for other locations.
    • A minimum spend of HK$500 is required for delivery.
    • Delivery dates are subject to availability. Please select your preferred date at checkout. If your selected date cannot be met due to high order volumes, our customer service team will notify you.

  • Important Note:
    If you include promotional items in your order, the entire order will follow the delivery terms outlined above. To apply standard delivery terms for regular items, please complete a separate transaction for promotional items.

  • Refunds and Exchanges:
    Refunds or exchanges are not available for products. If you encounter a defect, please email orders@steak-king.com within 24 hours of purchase or delivery. Include a photo of the item and a description of the defect.

OVERVIEW

This website is operated by Steak King Holdings Limited. Throughout the site, the terms β€œwe,” β€œus,” and β€œour” refer to Steak King. Steak King provides this website, including all information, tools, and services, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our Service and agree to be bound by these Terms of Service (the β€œTerms”), including additional terms, conditions, and policies referenced or linked herein. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.