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Terms and Conditions

TERMS OF SERVICE

IMPORTANT TERMS FOR STEAK KING

  • Availability of Offers: All Steak King offers are available exclusively online at our website (https://steak-king.com) while stocks last.

  • Pick-Up:

    • Available only at our Wong Chuk Hang store.
    • A minimum spends of HK$500 is required for the pick-up service.
    • Customers must arrange pick-up within the specified time.
    • We do not provide delivery or extended storage for these items. If we are unable to contact you and the deadline is missed, your items will be discarded.

  • Delivery:

    • Free delivery is available for orders HK$1,000 and above.
    • For orders below HK$1,000, the delivery fee is HK$75 for Hong Kong Island and HK$85 for other locations.
    • A minimum spends of HK$500 is required for delivery.
    • Delivery dates are subject to availability. Please select your preferred date at checkout. If your selected date cannot be met due to high order volumes, our customer service team will notify you.
  • Final Pricing on Placed Orders:
    All prices are final once an order is placed. Discounts, promotional pricing, or other price changes cannot be applied retroactively to orders that have already been placed, confirmed, or processed.

  • Promotional Periods:
    Prices during sales or promotional periods are only valid for purchases made within the specified timeframe. We recommend keeping an eye on our promotions through our newsletters or social media to ensure you don’t miss out on exclusive offers.

  • No Adjustments for Past Purchases:
    We are unable to adjust pricing or offer refunds for the price difference on items purchased before a sale or promotion begins.

  • Customer Notifications:
    Customers are encouraged to sign up for our newsletter or follow us on social media to receive updates on upcoming promotions and exclusive discounts.

  • Order Amendments or Cancellations:
    Orders that have already been processed or are in preparation for delivery cannot be amended or canceled due to price changes.

  • Refunds and Exchanges:
    Refunds or exchanges are not available for products. If you encounter a defect, please email orders@steak-king.com within 24 hours of purchase or delivery. Include a photo of the item and a description of the defect.

  • Important Note:

Steak King reserves the right to substitute any brand or product with an alternative of equal or greater value and quality in the event the original item is unavailable. Furthermore, Steak King reserves the right to amend product descriptions at any time without prior notice.

 

OVERVIEW

This website is operated by Steak King Holdings Limited. Throughout the site, the terms “we,” “us,” and “our” refer to Steak King. Steak King provides this website, including all information, tools, and services, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our Service and agree to be bound by these Terms of Service (the “Terms”), including additional terms, conditions, and policies referenced or linked herein. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.