Refund Policy

1. Reporting Issues:
If goods are not fit for consumption upon receipt of delivery, please contact us within 24 hours at orders@steak-king.com. Do not consume any product you believe to be unfit for consumption.

2. Money-Back Guarantee:
Steak King offers a money-back guarantee. If you are not satisfied with your product or have received the wrong item:

Refunds are typically issued as a credit code for future shopping.
If a credit code is not suitable, please contact us to discuss alternative resolutions.

3. Returning the Wrong Product:
For incorrect products, you may be required to return the item. Please contact us to arrange a mutually workable solution for returning or exchanging the product.

4. Quality Issues:
If you encounter a quality issue:

Send a clear photo of the product, along with your order number, to orders@steak-king.com.
Please ensure the photo clearly shows the issue so we can assess and verify the problem.
Keep the product in its original packaging (if possible) until instructed to dispose of it.
We need to thoroughly review the issue before determining the appropriate resolution, which may include a credit code or another form of compensation.

5. Faulty or Misdescribed Products:
If a product is faulty or does not match its description, we will:

Refund the price of the product in full via a credit code or other agreed methods.
Refund any applicable delivery charges or reasonable costs incurred for returning the product.

6. Costs for Returns:
Unless the product is faulty or misdescribed:

You will be responsible for the cost of returning the products to us.
If applicable, the cost of collection by us will also be charged to you.

7. Care of Returned Products:
You have a legal obligation to:

Keep the products in your possession.
Take reasonable care of the products while they are in your possession.

8. Refund Method:
Refunds are typically issued via credit codes. If another method is agreed upon, refunds will be processed to the same payment method and account used for your order.

Additional Notes:

Please ensure all claims are made within 24 hours of delivery to facilitate a smooth resolution.
For questions or further assistance, email us at orders@steak-king.com.