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Privacy Policy

Steak King is committed to protecting the privacy of your personal information. The information we collect about customers includes your name, home or work address, delivery address, phone number, payment, credit and billing information, and e-mail addresses. When you visit our website, we may also collect information about your computer, including your IP address.

We also collect information about your use of our website using cookies. You can choose to decline cookies, but if you do so, you may not be able to fully experience our online interactive features.

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Your personal information is not passed on or sold to other companies for any other use.

Occasional use your personal information is used to send out newsletters, offers and promotional flyers via our e-mailing system. If you do not wish to receive these communications you can opt-out by unsubscribing on the e-flyer you receive.

We will only disclose information about you to third parties if required by law or legal process.

If you have a question about this Policy or wish to make a complaint about the way we have collected, used, held or disclosed your personal information, please contact us at the following email address: orders@steak-king.com 

Marketing Communications Policy — Hong Kong (Email + WhatsApp, simplified)

Marketing Communications

Where you have provided your consent, we may use your personal data - including your email address and/or mobile phone number to send you marketing communications via email and/or WhatsApp. These communications may include promotional offers, product announcements, back-in-stock alerts, abandoned cart reminders, loyalty programme updates, and other information about our products and services.

What personal data we collect and why We collect your email address and/or mobile phone number for the purpose of sending you marketing communications through the channels you have opted into. Provision of this information is voluntary. 

Third-party service providers and overseas transfer of data To deliver these communications, your personal data is processed by the following third-party service providers, which may be located outside of Hong Kong:

  • Klaviyo, Inc. (United States) — our marketing platform, used to manage consent records, subscriber lists, and the sending of email and WhatsApp communications

  • Meta Platforms, Inc. (United States) — operator of the WhatsApp Business API, through which WhatsApp messages are delivered

By opting in to receive communications from us, you acknowledge that your personal data may be transferred to and processed in countries outside of Hong Kong. We take reasonable steps to ensure your data is handled with a comparable standard of protection to that required under the Personal Data (Privacy) Ordinance (Cap. 486).

Your rights under the PDPO In accordance with the Personal Data (Privacy) Ordinance (Cap. 486), you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of any inaccurate personal data

  • Withdraw your consent to receive marketing communications at any time

To exercise any of these rights, please contact our Privacy Officer at [your contact email].

How to opt out You may unsubscribe from our marketing communications at any time:

  • Email: Click the unsubscribe link in the footer of any marketing email

  • WhatsApp: Reply STOP to any WhatsApp message we send you