Delivery Procedure & Order Cut Off Time
- Place your order before 12 noon for next day delivery
- Currently, we only deliver on Tuesdays and Fridays to Discovery Bay, Ma Wan, Tung Chung & South Lantau No delivery to Outlying Islands.
- We do not deliver on Sundays or Public holidays. If you place an order after 12 noon on a Saturday then your shipment will be delivered on the Tuesday.
- We will email you the evening before your delivery is made, our driver will call you before they make the delivery.
- Please ensure you leave 2 valid telephone numbers and email address otherwise we will not be able to deliver to you and may need to charge you a second delivery fee. You may wish to add the phone number of your helper or a neighbour if there is a chance you won’t be able to answer.
- We do not have delivery schedule in advance or delivery pre-arrangements as unexpected traffic and weather conditions may affect delivery schedule. Drivers will assign their routes on the delivery day according to the orders and will change their routes subject to the actual situation. Normally, delivery is made from 11am to 5pm.
- If you are unable to accept the delivery the driver will return the order to their warehouse and deliver the next day. Charges may be incurred.
- If delivery requires staff to walk up the building stairwell to deliver, an additional charge of $20 per floor shall be paid directly to the delivery staff.
Self Pick Up
- You can collect your order from our butchery at 16A Kwai Bo Industrial Building, 40 Wong Chuk Hang Road or from any of our retail stores. Leave a comment in the remarks section stating ‘self pickup @ NAME OF STORE LOCATION)’ and we will refund the delivery fee to your credit card account. Self pick up time: 11am to 5pm (Mon-Sat) Contact Our Delivery Team
- You may contact us on: Tel 90951817 or email firstname.lastname@example.org