Refund Policy
Refund Policy
1. Reporting Issues:
If goods are not fit for consumption upon receipt of delivery, please contact us within 24 hours at orders@steak-king.com. Do not consume any product you believe to be unfit for consumption.
2. Money-Back Guarantee:
Steak King offers a money-back guarantee. If you are not satisfied with your product or have received the wrong item:
- Refunds are typically issued as a credit code for future shopping.
- If a credit code is not suitable, please contact us to discuss alternative resolutions.
3. Returning the Wrong Product:
For incorrect products, you may be required to return the item. Please contact us to arrange a mutually workable solution for returning or exchanging the product.
4. Quality Issues:
If you encounter a quality issue:
- Send a clear photo of the product, along with your order number, to orders@steak-king.com.
- Please ensure the photo clearly shows the issue so we can assess and verify the problem.
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Keep the product in its original packaging (if possible) until instructed to dispose of it.
We need to thoroughly review the issue before determining the appropriate resolution, which may include a credit code or another form of compensation.
5. Faulty or Misdescribed Products:
If a product is faulty or does not match its description, we will:
- Refund the price of the product in full via a credit code or other agreed methods.
- Refund any applicable delivery charges or reasonable costs incurred for returning the product.
6. Costs for Returns:
Unless the product is faulty or misdescribed:
- You will be responsible for the cost of returning the products to us.
- If applicable, the cost of collection by us will also be charged to you.
7. Care of Returned Products:
You have a legal obligation to:
- Keep the products in your possession.
- Take reasonable care of the products while they are in your possession.
8. Refund Method:
Refunds are typically issued via credit codes. If another method is agreed upon, refunds will be processed to the same payment method and account used for your order.
Additional Notes:
- Please ensure all claims are made within 24 hours of delivery to facilitate a smooth resolution.
- For questions or further assistance, email us at orders@steak-king.com.