常見問題

所有直接付款閘口都跟足PCI-DSS嘅標準，呢個標準係由PCI安全標準委員會管理，呢個委員會係由Visa、MasterCard、American Express同Discover等品牌一齊合作。

是的，我們接受網上付款。所有付款處理及重要的客戶資料均快速、簡便且安全。

了解更多關於本店安全結帳體驗（由 Shopify 提供）的資訊，請點擊此處。

如需了解更多資訊，您亦可參閱 Shopify 的服務條款或私隱聲明。

我哋接受主要信用卡公司嘅付款，例如Visa、Mastercard同American Express。

本地運送可能需要最多5個工作天。

海外運送可能需要最多14個工作天。

由於全球供應鏈面臨挑戰，運送時間可能較平時為長。

運費會因應你嘅地區而有所不同，並會喺結帳時計算。

呢度係我哋送貨政策嘅詳細內容。

是的，對於大額本地訂單，我們提供免費送貨服務。請查看購物車以了解當前的免運費優惠。

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.